dispute.evidenceRequested - Rain

initial release

dispute.evidenceRequested webhook

Added the dispute.evidenceRequested webhook. Rain sends this webhook when it needs additional evidence from a tenant for an active dispute. Use this notification to prompt cardholders to submit supporting documentation.

Payload Fields

Field	Type	Description
`id`	`string`	Webhook ID
`resource`	`string`	Always `"dispute"`
`action`	`string`	Always `"evidenceRequested"`
`version`	`string`	The webhook version
`body.id`	`string`	The dispute ID
`body.transactionId`	`string`	The ID of the disputed transaction
`body.message`	`string`	The message from Rain describing what evidence is needed

Example Payload

{
    "id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "resource": "dispute",
    "action": "evidenceRequested",
    "version": "1.0.0",
    "body": {
        "id": "dispute_abc123",
        "transactionId": "txn_def456",
        "message": "Please provide receipt for the disputed transaction"
    }
}

Rain sends this webhook when it needs additional documentation to process a dispute. Check the message field to see what evidence is required, then prompt the cardholder to provide it.